Delivery usually takes about 30 minutes, although the time may vary depending on order volume and traffic conditions.

Yes. The delivery fee varies depending on the area, as follows:

€2.30 for the following areas: Hadzhi Dimitar, Orlandovtsi, Birimirtsi, Voenna Rampa, Malashevtsi, Benkovski, Central Railway Station, Stefan Karadzha Industrial Zone, Manastirski Livadi, Gotse Delchev, Borovo, Krasno Selo, Mladost 1, Mladost 1A, Mladost 2, Mladost 3, Zone B-5, Zone B-18, Zone B-19, the area around Konstantin Velichkov Street, Banishora, Vazrazhdane District, Stochna Gara, Lyulin 2, Lyulin 3, Lyulin 4, Lyulin 5, Lyulin 6, Lyulin 7, Lyulin 8, Lyulin 9 and Lyulin 10.

€2.59 for the following areas: Hipodruma, Belite Brezi, Strelbishte, Motopista, NZP Iztok, Gorublyane.

€2.99 for the following areas: Boyana, parts of Krastova Vada, Vitosha South, Mladost 4, Business Park Sofia.

For delivery orders, payment upon delivery is accepted in cash only. Vouchers, cheques and cards are not accepted. Card payment is available when placing an order online via the mobile app or our website.
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Delivery is free for orders over €30.67.

Yes, the minimum order value for delivery is €9.20.

• Kazbek (62 Kazbek St., Manastirski Livadi) – 11:00–23:00.
• Mladost (35 Alexander Malinov Blvd., Mladost 1A) – 11:00–23:00.
• Odesa (37 Odesa St., Orlandovtsi) – 11:00–22:00.
• Billa Opalchenska (35 Opalchenska St., Sofia, 1303) – 11:00–23:00.
• Lyulin 6 (Sofia, Lyulin 6, 27 Jawaharlal Nehru Blvd.) – 11:00–23:00.
• Stamboliyski (44 Alexander Stamboliyski Blvd., Sofia) – 11:00–23:00.

Yes, when creating your order, you can select the “Pick Up” option and collect your food from the restaurant.

Yes, you can choose your preferred delivery time during the order process.

Yes, you can order pizza for a specific date and time by calling our Call Centre at 0700 91 190.

We cannot deliver to your address because it is outside the delivery zone of the nearest restaurant. However, you can place an online order and collect your food directly from the restaurant for takeaway.

To ensure that we can deliver to your area, we need to check that your address falls within our delivery zone.

To maintain our high standards and ensure the hottest and freshest pizzas, each restaurant has a designated delivery zone. If you are outside this zone, you will not be able to place an online order from that restaurant.

After you place your order online, you will receive confirmation that it has been successfully accepted, as well as the option to track it in the app. This means that the restaurant has received your order. If you have any questions, you can contact our Call Centre at 0700 91 190.

Editing or cancelling an order depends on its status. Please contact our Call Center at 0700 91 190 as soon as possible to check the available options.

Yes, we accept credit cards for online payments through our website or app. For payment upon delivery, only cash is accepted.

Yes, we accept large banknotes for cash payments.

No, there are no additional charges when paying online with a credit or debit card.

With every Papa Johns pizza, you receive our special garlic sauce and pepperoncini free of charge.

No, the prices in our printed menu and online are the same.

Yes. Click on “Menu”. You can browse the menu as a guest, without registration or a password.

The shelf life of freshly baked pizza is:
• at a temperature between +2°C and +6°C – 24 hours;
• when warm – 3 hours.

The Papa Rewards loyalty program gives you the opportunity to earn, collect and use bonus points. For every €2,56 spent, you receive 10 bonus points.

You can earn bonus points when ordering online through our website, through our app, or when ordering in-store by scanning the QR code from the app at the till. Whether you choose delivery or restaurant pickup, you will receive bonus points for every amount spent.

Bonus points can be used to redeem gift items. Go to the “Rewards” section on the website or select “Use your points” in the app to view the available gifts. Press the “Get” button under the selected gift. If you have enough points, it will be added to your order. After the order is completed, the relevant number of points will be deducted from your balance.

Yes, bonus points expire after 360 days if no purchase has been made during this period.

Bonus points will be added to your account within 24 hours after you pay for the order.

A promo code is a code word or combination of characters that activates a promotion and allows you to receive a gift. There are two types of promo codes — single-use and multi-use. A single-use promo code can be used only once while the promotion is active. A multi-use promo code allows you to use it for an unlimited number of orders during the active promotional period.

Follow our Facebook and Instagram profiles, check your email and app notifications, and visit our website to learn about new promotions and promo codes. To receive our special offers by email, visit the “Sign up” section on our website and complete the short form.

You can enter the promo code at checkout. If it is valid, the discount or gift will be applied automatically.

We do not currently offer gift cards. Please follow our website for future offers.